Full time
Work From Home
Posted 3 months ago
If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) will be an excellent fit for you.
About the role:
- Work from home
- Paid training commencing in February 2024
- 1 month training provided at 419 Notre Dame Avenue in Winnipeg
- Starting at $20.00/h plus incentives
- All equipment provided after training
- Flexible shifts between 4:30 am – 8:00 pm
- Inbound Contact Centre with no sales component
Responsibilities:
- Meet or exceed established performance targets/KPI’s;
- Provide complete and accurate information in a professional, courteous and pleasant manner;
- Identify customer’s needs through effective probing and listening;
- Recommend appropriate options and solutions to fulfill customer’s need;
- Complete post call documentation accurately and timely.
Ideal Candidate:
- Excellent customer service skills providing a positive customer experience with every call;
- Proven effective communication skills (listening/verbal/interpretation);
- Multi skilling (reading, keying and listening);
- Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation);
- Drive for helping customers and providing engaging, polite, professional and helpful service;
- Team player; coachable and open to feedback
- TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada. Candidates will be required to provide 2 pieces of valid Government ID prior to employment.
How to apply:
- Please upload a personal resume via https://careers.twcc.ca/
- Only those selected for an interview will be contacted.
If you have any further questions, don’t hesitate to contact us at 204-712-3200 or cerc@cerc-mb.ca and we would be happy to assist you.