Blumenort
Posted 3 weeks ago
Job Summary:
The Customer Service Representative serves as the first point of contact for prospective clients and customers, offering information about the venue and rental services. They are responsible for ensuring a seamless client experience from initial inquiry to post-event follow-up.
Key Responsibilities:
- Answer client inquiries via phone, email, and in-person regarding venue availability, rental options, and event services.
- Provide detailed information and assist with booking and reservations.
- Maintain and update client information in the company’s CRM system.
- Coordinate with internal teams to ensure that client needs are met and expectations are exceeded.
- Follow up with clients after events to ensure satisfaction and gather feedback.
- Assist with administrative duties such as data entry, fi ling, and document management.
- Handle client concerns or issues professionally and work toward timely resolutions.
- Prepare reports and documentation to support client interactions and service improvements.
Requirements:
- Previous customer service or administrative experience
- Strong communication and interpersonal skills
- Excellent problem-solving and conflict-resolution abilities
- Organizational skills and attention to detail
- Proficiency in office software and CRM systems
- Ability to work independently and in a team environment
Each of these roles contributes to the smooth operation of The Dream Space, ensuring clients enjoy a seamless and memorable event experience.
How to apply:
Please send your resume and cover letter to thedreamspacevenue@gmail.com.
If you have any further questions, don’t hesitate to contact us at 204-712-3200 and cerc@cerc-mb.ca and we would be happy to assist you!