Customer Service Representative

If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees, then our partners at Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) will be an excellent fit for you. TWCC has opportunities for Indigenous Customer Service Representatives (Work from home) with paid training. This opportunity is for a priority hiring of Indigenous Peoples.

About the role:

• Successful candidates will provide exceptional service to customers requiring information, support and guidance in an Inbound Contact Centre with no sales component
• Permanent Full-time
• Remote Work (Work from home)
• Complete 2-weeks of self-led training starting at $16.30/hour, but can earn up to $18.07/hour in total compensation to start plus incentives.
• Additional compensation for Bilingual candidates.

*Preferential hiring is given to candidates of Indigenous ancestry including status and non-status First Nations, Metis and Inuit. We encourage applicants to include this information in their cover letter when applying.

Ideal Candidate:

• Excellent customer service skills providing a positive customer experience with every call;
• Proven effective communication skills (listening/verbal/interpretation);
• Multi skilling (reading, keying and listening);
• Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation);
• Drive for helping customers and providing engaging, polite, professional and helpful service;
• Team player; coachable and open to feedback

Responsibilities:

• Meet or exceed established performance targets/KPI’s;
• Provide complete and accurate information in a professional, courteous and pleasant manner;
• Identify customer’s needs through effective probing and listening;
• Recommend appropriate options and solutions to fulfill customer’s need;
• Complete post call documentation accurately and timely.

How to apply:

Resume can be emailed to:

Human Resources Manager: Cbajona@fchealth.biz 416-642-6372

If you have any questions, don’t hesitate to contact us at 204-712-3200 or cerc@cerc-mb.ca and we would be happy to help you.

Our partners at TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada. Candidates will be required to provide 2 pieces of valid Government ID prior to employment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

For more information about First Canadian Health, and our parent company, Tribal Councils Investment Group, please visit:

https://firstcanadianhealth.biz/ http://www.tcig.biz/

If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees, then our partners at Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) will be an excellent fit for you. TWCC has opportunities for French Bilingual Customer Service Representatives (Work from home) with paid training. This is exclusively a bilingual role, fluency will be tested.

About the role:

• Successful candidates will provide exceptional service to customers requiring information, support and guidance in an Inbound Contact Centre with no sales component
• Permanent Full-time
• Remote Work (Work from home)
• Complete 2-weeks of self-led training starting at $20.00/hour, but can earn up to $22/hour in total compensation to start plus incentives.
• Additional compensation for Bilingual candidates.

*Preferential hiring is given to candidates of Indigenous ancestry including status and non-status First Nations, Metis and Inuit. We encourage applicants to include this information in their cover letter when applying.

Ideal Candidate:

• Excellent customer service skills providing a positive customer experience with every call;
• Proven effective communication skills (listening/verbal/interpretation);
• Multi skilling (reading, keying and listening);
• Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation);
• Drive for helping customers and providing engaging, polite, professional and helpful service;
• Team player; coachable and open to feedback

Responsibilities:

• Meet or exceed established performance targets/KPI’s;
• Provide complete and accurate information in a professional, courteous and pleasant manner;
• Identify customer’s needs through effective probing and listening;
• Recommend appropriate options and solutions to fulfill customer’s need;
• Complete post call documentation accurately and timely.

How to apply:

Resume can be emailed to:

Human Resources Manager: Cbajona@fchealth.biz 416-642-6372

If you have any questions, don’t hesitate to contact us at 204-712-3200 or cerc@cerc-mb.ca and we would be happy to help you.

Our partners at TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada. Candidates will be required to provide 2 pieces of valid Government ID prior to employment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

For more information about First Canadian Health, and our parent company, Tribal Councils Investment Group, please visit:

https://firstcanadianhealth.biz/ http://www.tcig.biz/