Inbound Customer Service Representative

Inbound Customer Service Representative

Full time
Work From Home
Posted 3 weeks ago

 

If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) will be an excellent fit for you. TWCC has opportunities for Customer Service Representatives within its Contact Centre (Remote Model -Work From Home) with paid training commencing in February and March 2024.

 

About the role:

  • Work from home
  • Full Time
  • $16.30/hour, but can earn up to $18/hour in total compensation to start plus incentives.
  • Paid training commencing in February 2024
    • 1 month training provided at 419 Notre Dame Avenue in Winnipeg
  • All equipment provided after training
  • Inbound Contact Centre with no sales component
  • Shifts between 4:30 a.m. to 8:00 p.m. Monday to Friday

 

Responsibilities:

  • Meet or exceed established performance targets/KPI’s;
  • Provide complete and accurate information in a professional, courteous and pleasant manner;
  • Identify customer’s needs through effective probing and listening;
  • Recommend appropriate options and solutions to fulfill customer’s need;
  • Complete post call documentation accurately and timely.

 

Ideal Candidate:

  • Excellent customer service skills providing a positive customer experience with every call;
  • Proven effective communication skills (listening/verbal/interpretation);
  • Multi skilling (reading, keying and listening);
  • Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation);
  • Drive for helping customers and providing engaging, polite, professional and helpful service;
  • Team player; coachable and open to feedback

TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada. Candidates will be required to provide 2 pieces of valid Government ID prior to employment.

 

How to apply:

If you have any further questions, don’t hesitate to contact us at 204-712-3200 or cerc@cerc-mb.ca and we would be happy to assist you.

 

Job Features

Job Category

Customer Service, Hospitality

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